FAQs
Who is Coussin Lab?
At Coussin Lab , we are passionate about well-being and comfort . We offer a wide range of cushions combining quality, design and ergonomics , designed to improve your posture, beautify your interior and accompany your moments of relaxation.
Do you have a physical store?
We do not currently have a physical store; we sell exclusively online to offer you the best prices and a wide selection of cushions delivered directly to your home.
Where do you get your inspiration for your cushions?
Our cushions are designed with inspiration from the latest trends in interior design and well-being , with innovative materials such as memory foam and hypoallergenic bamboo fibers .
Order
How to place an order?
Browse our website, select the cushions you like, add them to your cart, and follow the checkout steps to complete your purchase.
How do I track my order?
As soon as your order is shipped, you will receive a confirmation email with a tracking link to track your package in real time.
Why inspect my package upon delivery?
Upon receipt, check the condition of the package and product. If any damage is found, report it immediately so we can find a suitable solution.
Can I change or cancel my order?
If your order has not yet been shipped, please contact us promptly. Once shipped, it will no longer be possible to modify or cancel it.
How do I change my delivery address after placing an order?
If you have made a mistake in your address, please contact us as soon as possible . We will do our best to correct it before shipping.
Delivery
What are the delivery times?
Our orders are delivered within 15 working days on average.
Which countries do you deliver to?
We currently only deliver to France . If you have any questions regarding delivery, please do not hesitate to contact us at coussinlab.com
Why is my order delayed?
A delay may be due to high demand, weather conditions, or logistical issues. Check your tracking or contact us with any questions.
What should I do if my order arrives damaged?
If your package is damaged, please contact us within 7 days with supporting photos. We will arrange an exchange or refund.
Is delivery free?
Yes, delivery is free , allowing you to receive your cushions without any additional hassle.
Products and maintenance
What types of cushions do you offer?
We offer ergonomic, orthopedic, decorative, pregnancy, children and baby, reading and travel, yoga and meditation, bamboo, sofa and sofa cover cushions , as well as pet cushions .
How do I care for my cushions?
Most of our cushion covers are removable and machine washable . See the product sheet for specific instructions.
What are the benefits of bamboo cushions?
Our bamboo pillows are breathable, hypoallergenic and antibacterial , perfect for healthy sleep and long-lasting comfort.
Are your cushions hypoallergenic?
Yes, we favor materials suitable for sensitive people, such as memory foam and bamboo fibers .
Payment and security
What payment methods are accepted?
We accept payments by Carte Bleue, Visa, Mastercard and PayPal .
Are my banking details secure?
Yes, all transactions are protected by advanced encryption and the 3D Secure protocol, ensuring maximum security.
What to do if there is a problem with payment?
Please check your information and try another payment method. If the problem persists, please contact our customer service.
Returns and Refunds
What is your return policy?
You have 14 days after receipt to return an unused item in its original packaging.
How to request a refund?
Contact us to obtain a return voucher. Once the product is received and validated, we will process the refund within 7 to 10 working days .
In what cases can a refund be refused?
If the product has been used, damaged or returned without its original packaging , we will not be able to process a refund.
Contact us
How to contact customer service?
You can contact us by email, via our online contact form, by email at contact@coussinlab.com or by WhatsApp at + 33 7 70 43 11 55.
Need advice? Our team is here to help you choose the perfect cushion for you!
